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Support and Care

Job Hunting Briefcase

Support and Care

Emotional Counselling and Social Services

One's mood will inevitably be affected when losing a job and searching for a new one. It's common for most of the people to go through a period of emotional instability in which they become short-tempered or have no interest in doing anything. At such time, it is most desirable to have the help and support from their family and friends, so that one can get on with one's life and keep one's mind peacefully. However, each case has its uniqueness. If you find that you have felt depressed, disheartened and disappointed for a time, it may be better for you to seek professional help so as not to get into a dead end. Government departments and many organizations in society are prepared to give a hand to the needy.

  • "Directory of Social Services Hotlines" of Hong Kong Council of Social Services

    The "Directory of Social Services Hotline" launched by the Hong Kong Council of Social Services provides hotline information on both mobile and online versions to members of the public. The services provided include:

    1. Hotline services for suicide prevention
    2. Counseling services for victims of violent abuse or sexual abuse
    3. Counseling services for emotionally disturbed
    4. Health information & rehabilitation support services
    5. Financial aid & employment services
    6. Occasional care services & residential respite services
    7. Academic counseling services & counseling services for teachers
    8. Legal advice
    9. Special concessions for disadvantaged groups
    10. Sharing of kind-hearted stories & volunteering services
  • Clinical Psychological Services of Social Welfare Department

    Website of the Social Welfare Department (

    The Clinical Psychologists of the Social Welfare Department provide psychological services in the form of psychological assessment and psychotherapy to help those who suffer emotional disturbance to overcome their crises and problems.

    In general, when people are referred to a clinical psychologist, a thorough and objective psychological assessment will be conducted to determine the nature of the problem, and the kind of assistance that will be appropriate. Where necessary, a treatment plan can be formulated. The aim of psychotherapy is to help clients change the framework of their perceptions, to alter their emotional responses, to ameliorate psychological symptoms, or to reduce psychological disturbances.

    Job-seekers in need of the service may call the Social Welfare Department hotline 2343 2255 for assistance or visit the Integrated Family Services Centre in the district where they live and talk to the social worker on duty about their problems. After initial screening and/or counselling, the social worker will make referral to the Clinical Psychologists for further services.

    The Clinical Psychological Services comprises of five Clinical Psychological Units. The telephone number, address and catchment area of each unit are as follows:

    Unit 1
    It serves Wong Tai Sin and Sai Kung District, Kwun Tong District and Kowloon City
    Address: Room 502, 5/F., Nang Fung Commercial Centre, 19 Lam Lok Street, Kowloon Bay.
    Telephone number : 2707 7666

    Unit 2
    It serves Tai Po and North District; Shatin District.
    Address: 4/F, Tai Po Complex, 8 Heung Sze Wui Street, Tai Po Market, NT.
    Telephone number : 3183 9402

    Unit 3
    It serves Central Western, Southern and Island District; Eastern and Wanchai District.
    Address: Room 501, 5/F, 14 Taikoo Wan Road, Taikoo Shing, Hong Kong
    Telephone number : 2967 4110

    Unit 4
    It serves Tsuen Wan and Kwai Tsing District, Sham Shui Po District, Tung Chung and Yau Tsim Mong District.
    Address: 10/F, Tsuen Wan Multi-storey Carpark Building, 174-208 Castle Peak Road, Tsuen Wan, New Territories.
    Telephone number : 2940 7021

    Unit 5
    It serves Tuen Mun District and Yuen Long District.
    Address: Wings B & C, G/F., Shui Yip House, Tin Shui Estate, Tin Shui Wai, New Territories.
    Telephone number : 3568 7914

  • Crisis Hotline of Caritas 18288 (24-hour hotline)


    This is a 24-hour crisis hotline operated by registered social workers for individuals or families facing crisis, changes, personal setback and emotional abuse. After answering an enquiry made by a help seeker, a social worker will refer him to relevant organizations and follow up the case if he wishes.
    (Website of Caritas Family Crisis Support Centre:

  • Suicide Prevention Services 2382 0000

    The Suicide Prevention Services operates a 24-hour telephone counselling service. It serves depressed, desperate and suicidal people of all ages. The hotline is managed by selected and trained volunteers. Being patient to listen, empathetic and non-judgmental, their volunteers provide emotional support for the callers to regain control of their will to live on.
    (Website of Suicide Prevention Services:

  • Mental Health Association of Hong Kong

    24-hour Mental Health Information Hotline
    Hotline number: 2772 0047

    The contents of the pre-recorded messages include:

    • Ways to promote mental health
    • Mental health test and analysis
    • Types of psychological illness
    • Types of mental illness, their symptoms and treatments
    • Introduction to medical services for the psychological illness and mental illness
    • How to get on with mental patients
    (Languages of the pre-recorded messages: Cantonese and Putonghua)

    Languages of the pre-recorded messages: Cantonese and Putonghua
    Telephone Counselling Service by Social Workers and clinical psychologist
    Hotline number: 2772 0047 (Press "9")
    The aim of the hotline is to encourage members of the public suffering from mental and psychological disturbance to face up to their problems and seek assistance early. The services provided include:

    • Emotional Counselling and Social Services
    • Basic mental assessment
    • Consultation and referral service
  • Samaritan Befrienders Hong Kong

    The Samaritan Befrienders Hong Kong (SBHK) operates a 24-hour hotline service (hotline number: 2389 2222). It also provides an interview service by appointment if circumstances permit. Help seekers can also write to the SBHK by email ( or by post (Address: No. 126-127, G/F, Kam Wah House, Choi Hung Estate, Kowloon)

    If the situation of a help seeker is such that substantive relief (social or medical service) is warranted, the SBHK will give him/her relevant information, or with his/her consent, refer his/her case to relevant organizations. In case of emergency and when the help seeker does not object, the SBHK will inform relevant organizations or persons on his/her behalf to ask for help. When a help seeker asks the SBHK to help another person who is suicidally inclined, the SBHK will provide information as best it can and advise that other person to contact it. The SBHK will not disturb anyone who does not approach it direct, except when by reason of young age, infirmity or ill health, that person has to contact it through another person. In that case, the SBHK will try to contact him/her.

  • Employment Hotline of Hong Kong Federation of Youth Groups 2777 0309

    The Hong Kong Federation of Youth Groups offers this service. Through the telephone, social workers will listen patiently to the callers, put them at ease, and give them advice on such matters as pressure of work, problems in interpersonal relations, job selection, change of jobs, further studies and job seeking. On top of telephone counselling, the services provided also consist of individual interview, group counselling and other supporting programmes.

  • The Samaritans 24-Hour Multi-lingual Suicide Prevention Services

    The Samaritans is a non-religious charity. Its 24-Hour Multi-Lingual Suicide Prevention Services provides confidential emotional support to those who are despairing or suicidal. Phones do not have caller ID and confidentiality is guaranteed.

    24 Hour Hotline: 2896 0000

    Other services:

    • Befriending email (available in English or Chinese)
      If you prefer not to call or if there is no quiet place to talk, there is another way to contact The Samaritans. You may prefer to write down how you are feeling and contact The Samaritans via the befriending email. Emotional support is provided via email at
    • "Young Samaritans" Peer Support Programme
      The Programme aims to train up students aged between 16-19 to provide peer support to peers in distress. The programme consists of a wild camp and a series of workshop about listening skills, depression, deliberate self harm and suicide issues.

    For more information see

Other Support

One can look for a job in a carefree manner if appropriate arrangements can be made for one's family members who need to be cared for. Various types of services are provided by the following organizations:

Social Welfare Department's Family Services

Family Casework Service aims at helping individuals and families cope with emotional, behavioural and family problems. The services are provided by family services centres operated either by the Social Welfare Department or the subvented non-governmental organizations. Supportive services such as home help, clinical psychological counselling, residential care and rehabilitation service will be referred as required.
Any individuals and families in need of the above services can approach the family services centres located throughout the territory, which are run by the government and subvented non-governmental organizations.

Addresses and telephone numbers of family services centres operated either by the government or subvented non-governmental organizations can be obtained by visiting the Social Welfare Department website or by calling the Social Welfare Department hotline at 2343 2255.

Last Review Date: 2 July 2019
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